Terms of Service
Warranty
Our products carry a one year warranty unless specified. It will start at the time you paid for the item via email confirmation. For bulky and heavy items that are not worth shipping back for repair we will send you the components. You can decide if you want to repair it yourself or have it done at a local professional e-bike repair shop. Most of the time the repair is simple DIY (do it yourself). Warranty is transferable to the new owner. The new owner must obtain the previous owner's name and order number.
Replacement parts will not be sent until photographic evidence has been provided to Tryxpro.com. Tryxpro.com may request additional documentation (such as video) to assist with accurately diagnosing the problem and processing the warranty claim.
Items including the chain, tires, wheels, tubes, battery handle, brake pads, cables and housing, grips, saddle, spokes, wheelchair seat, wheelchair backrest, and wheelchair handle grip are considered wear items. These items wear down with normal use and are not covered under warranty. You are responsible for replacing and maintaining these wear items.
Bike & Wheelchair Performance Disclaimer
The vehicles listed range and top speed are estimates (not guarantees) of expected performance. Performance will vary with rider's weight, cargo weight, rider /cargo shape (both contribute to drag), terrain, tire pressure, brake adjustment, throttle vs PAS usage, pedal power, battery charge level, ambient temperature and wind conditions. Under certain conditions it is possible to get ranges and top speeds that are different from the listed estimates.
Credit Card Chargeback
If a credit card chargeback is requested on an order, and the customer is still in possession of the product or products within the order, the chargeback, refund, or credit will not be processed until the product has been returned to us. If we determine the customer will retain the product, the warranty may be suspended indefinitely based on the sole discretion of Tryxpro.com. In most cases, once the chargeback is resolved the warranty will resume from the original date of shipping as outlined in the warranty without any extension for the time the warranty was suspended.
Liability Disclaimer
Riding any kind of bicycle comes with inherent risks and dangers that cannot be predicted or avoided. These dangers could result in a serious accident, injury, or death of the rider. It is the sole responsibility of the rider to become properly educated and prepared to ride safely. Once in possession of the bike, Tryxpro.com strongly encourages and recommends that all customers have a certified and reputable bicycle mechanic complete a full inspection of each component on the bicycle to ensure it is safe for operation. Tryxpro.com makes no claims or guarantees that the brakes, battery, frame, motor, motor controller, LCD Display, electrical cables, electrical cable housings, fasteners, grips, fork, stem, shifters, headset, seat post, seat post clamp, handlebar stem clamp, saddle, pedals, wheel hubs, handlebars, spokes, rims, tires, tubes, derailleur, freewheel, cassette, throttle, kickstand, lights, reflectors, hardware, bottom bracket, or any other part or accessory, will be properly secured and adjusted upon arrival. Before every ride fully inspect your bicycle to ensure everything is secured and adjusted properly.
Under no circumstances is Tryxpro.com responsible for any damage resulting from damaged, defective, or improperly secured parts. This includes, but is not limited to, damage to personal property, personal injury, or death.
Website Terms of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Tryxpro.com relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The use of this website is subject to the following terms of use