Returns
You may cancel your order for a full refund up until the time you receive your shipment confirmation email with tracking information. If you cancel after your order has been shipped you are responsible for the return shipping fee and a 25% restocking fee. In addition, the original shipping fee we incurred to send the product to you will not be refunded (even when ‘free’ shipping is advertised). Our refund policy is ‘All Sales Final’. Unfortunately, we can’t offer a refund or exchange after the product has shipped.
Refused package
Items that are over $500 will require a signature. If the package is refused/undelivered and returned to us we will charge you an actual cost we incurred when shipping the product to you even when "free shipping" is stated.
Exchanges
We only replace items if they are non-repairable even when the repair parts are sent. If the products are damaged we will repair or replace within the warranty period.
Damaged Claims
If your package was damaged by shipping courier please contact us so we can start the claim process. We will require some photos of the damages. The courier will then picks up the damaged package(s). You can decide if you prefer a replacement or refund at the end of the process.
Agreement
By clicking COMPLETE YOUR ORDER, you agree to Tryxpro.com Refund Policy, Privacy Policy, and Terms of Service.